Privacy Policy

This privacy policy explains how DORTEX Locksmith & Doors handles information you provide when you contact us or submit a service enquiry through this website.

Information we collect

When you submit a service enquiry, we collect the details you enter in the form:

• Name and phone number (required), so we can identify your request and call you back.
• Email address (optional), if you choose to provide it.
• Service required and how you would like service (mobile service, service at our shop, or not sure), so we understand what you need and where.
• Service location or postal code (required for mobile service), so we know where to help.
• Message, where you describe the lock or door issue.

We do not use marketing sign-up checkboxes or pre-ticked consent. The form is for contacting us about a service enquiry only.

How your enquiry is handled

When you submit the form, your enquiry is saved to our secure database and an email notification is sent to info@dortexlocksmithanddoors.ca so our team can respond. The email is a best-effort notification; your enquiry is saved regardless of whether the email is delivered.

We use your contact details only to reply to your request, discuss your lock or door issue, and coordinate shop or mobile service. We do not sell or rent your personal information.

Spam protection

The enquiry form includes a hidden field designed to detect automated spam submissions. This field is not visible to people using the form and is not used to collect personal information about you.

Contact

For questions about this policy or your information, contact us at info@dortexlocksmithanddoors.ca or 647-540-2434.